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Automotive

Rental

Travel & Leisure

Hertz First Rent A Car

Hertz First Rent A Car's headquarters in Stockholm, Sweden

Mattias Wäne

Henrik Thomasson

Joacim Ellevold

Johanna Norin

Emma Roselius

Anders Tärnell

The Customer Service & Support team at Hertz First Rent A Car is dedicated to ensuring a seamless and positive experience for customers throughout their car rental journey. This team, comprising representatives and managers, addresses inquiries, resolves issues, and provides assistance through various channels, including virtual support and sales. Their goal is to enhance customer satisfaction and loyalty by delivering prompt and effective service.

Customer Service & Support

The Finance and Administration team at Hertz First Rent A Car is responsible for overseeing financial planning, budgeting, and reporting, ensuring the company's fiscal health. Additionally, they manage human resources functions, including recruitment and payroll, while continuously striving for operational excellence. This team's efforts support efficient business operations and a positive workplace culture across all rental locations.

Finance and Administration

The Leadership Team at Hertz First Rent A Car comprises top executives who drive the company's strategic vision and operational excellence. This diverse team oversees marketing, sales, finance, and employee engagement to enhance customer experience, optimize performance, and ensure the company effectively meets the mobility needs of clients across Sweden.

Leadership Team

This department oversees the management and operations of retail branches and areas.

Retail Management

The Sales and Marketing team at Hertz First Rent A Car is responsible for driving revenue growth and brand awareness across all markets. This team develops and implements strategic marketing campaigns, manages digital marketing initiatives, and oversees sales operations to enhance customer engagement and satisfaction. They work collaboratively to identify market trends, optimize sales strategies, and ensure a consistent, high-quality customer experience throughout the rental process.

Sales and Marketing

The Claims and Risk Management team at Hertz First Rent A Car is responsible for overseeing the handling of customer claims and mitigating risks associated with vehicle rentals. This team works collaboratively to analyze data, optimize pricing strategies, and develop policies that protect the company’s assets while ensuring a smooth resolution process for customers. Their efforts help maintain financial stability and enhance customer satisfaction across Hertz’s extensive network of rental locations.

Hertz First Rent A Car

Org chart

Teams

Customer Service & Support

Finance and Administration

Leadership Team

Retail Management

Sales and Marketing

Claims and Risk Management

Offices

Hertz First Rent A Car

Org chart

Teams

Customer Service & Support

Finance and Administration

Leadership Team

Retail Management

Sales and Marketing

Claims and Risk Management

Offices

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