Mike Gomes currently serves as the Chief Customer Experience Officer at Hertz since November 2025. Previously, Gomes held the position of Chief Experience Officer at Cortland, where oversight of a comprehensive customer experience strategy across various teams contributed to the company's growth in the multifamily portfolio. Prior roles include Senior Vice President of Fan Experience at AMB Sports and Entertainment, where innovative gameday programming was developed for Mercedes-Benz Stadium and associated teams. Gomes's extensive career at Walt Disney World spanned two decades, with significant contributions to projects such as MyMagic+ and Disney Photo Imaging, where leadership of large teams facilitated exceptional guest experiences and business growth. Gomes holds a B.S. in Broadcast Journalism from Syracuse University.
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