Tom Kluge is a seasoned professional in customer experience (CX) strategy, research, and insights, currently working as a Freelance Service Designer and Co-Founder of Hesion Digital. They previously held positions as a Senior Consultant at Ernst & Young and an Experience Strategy & Insights Director at BORN Group, among others. Tom has a strong educational background with a BBA in Management and an MSc in E-Business and Innovation from Lancaster University. They blend research, customer insight, and CX design to create intentional experiences that drive business impact.
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