Melany Simms

Melany Simms is an experienced professional with a background in engineering support coordination and customer service. Currently serving as an Engineering Support Coordinator at Heuristic Solutions since September 2021, Melany enhanced infrastructure monitoring and operational efficiency through management of AWS CloudWatch, while also providing technical support and training to elevate team proficiency. Previous roles include Upgrade Coordinator, where Melany implemented practices for improved production deployment efficiency, and Software Implementation Support Analyst, focusing on optimizing customer support systems. Prior experience includes positions as Executive Assistant at Allied Health Solutions and bartender at The Cheesecake Factory, showcasing proven interpersonal skills and the ability to thrive in fast-paced environments. Melany holds a Bachelor's degree in Bioengineering and Biomedical Engineering from George Mason University and has completed a certificate in quality science education through Pathway for Patient Health.