Vishal Guleria is an experienced professional in the technology and customer support sectors. With a Bachelor of Technology in Computer Science and Engineering from Himachal Pradesh University, Vishal began as a Technical Support Engineer at vCustomer before progressing to a Senior System Engineer at Quatrro. Following that, a significant tenure at Ciena Corporation as Customer Success Lead involved leading an internal customer success team and enhancing company applications through effective feedback management. Subsequently, Vishal held the role of Product Owner at SOTI and is currently serving as a Manager - Product Consultant at Hexnode while also working as a Product Manager at OKKAMI INC. Vishal's expertise includes ITIL best practices and incident management processes.
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