Sharath Simha is a seasoned customer experience professional with over 20 years of experience in customer experience, strategy, and online reputation management. Currently serving as the Assistant General Manager for Digital Customer Engagement at HGS Interactive, Sharath previously held the role of Senior Manager for Critical Escalations and Online Reputation Management at Swiggy, where they led initiatives to enhance the customer journey and optimize operational metrics. Sharath's leadership skills and commitment to customer satisfaction have been demonstrated through their successful management of critical escalations and process improvement initiatives throughout their career.
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