Roque Ramos is an experienced professional with a strong background in customer experience and support, currently serving as an Implementation Manager, Associate at HiBob since April 2021. Prior roles include Sr. Customer Experience Specialist and Technical Escalations Lead at Tiger Pistol, where Roque managed workflows and contributed to internal process improvements. Additional experience encompasses Client Success roles at UNION POS and Club OS, where Roque addressed client inquiries and enhanced user satisfaction. Roque began a career in customer service at Bank of America and has held various positions focused on client support and engagement, complemented by a BBA in Marketing from Texas State University.
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