Silvia Hoffmann is currently the Director of Technical Support at HICX, where they lead a team dedicated to enhancing customer service for a prominent global IT services provider. With over 10 years of experience in technical support management, Silvia has a proven track record at organizations such as Oracle, where they managed a team focused on supply chain support, and Honeywell, where they established and directed a technical support call center for the EMEA region. They hold an MBA from the University of Ottawa and degrees in Law and International Relations from the University of Bucharest and University Spiru Haret, respectively. Silvia is known for implementing innovative strategies that foster cross-functional collaboration and improve customer satisfaction.
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