Adriana Cano is a seasoned professional with extensive experience in customer success and technical support. Currently serving as a Customer Success Manager IV (IAM) and previously as a Project Manager III (Mobile) at HID Global since December 2014, Adriana has demonstrated expertise in managing key accounts and enhancing customer satisfaction. Prior experience includes a role as a Technical Customer Support Representative at Toppan Photomasks, where Adriana supported multimillion-dollar clients in the semiconductor industry through effective communication and technical guidance. Earlier career experience includes serving as an Emergency Medical Technician II at Round Rock EMS, responding to medical emergencies and assessing patients. Adriana holds a Bachelor of Applied Science (BASc) degree in Business, Management, Marketing, and Related Support Services from the University of Phoenix/University of Texas.
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