Crystal S.

Crystal S. is an experienced technical support professional with a strong background in troubleshooting and customer issue resolution within the security and technology sectors. Currently serving as a Technical Support Manager at HID since March 2021, Crystal has evolved through various roles, including Escalation Manager and Technical Support Engineer II, focusing on the IAMS Business Segment. Prior experience includes a decade at Medeco Security Locks, where responsibilities encompassed supporting multiple product lines and coordinating the Intelligent Key Systems initiative. Crystal's early career includes positions such as Senior Assembler at ITT Night Vision and Supervisor-Assembler at South Star Corporation, contributing to the assembly of complex products while managing small teams. Currently pursuing a Bachelor of Science in Business Administration with a focus on Information Technology Management at Western Governors University, Crystal is poised to enhance professional qualifications further.