Joan Ling

Joan Ling is an experienced professional in customer care and management with a career spanning over two decades. Currently serving as the Manager of Global Customer Care Governance at HID Global since November 2022, Joan previously held the position of Customer Success Manager at TitanHQ for a brief period. From 2012 to 2022, management of customer care operations at Bio-Medical Research Ltd involved overseeing outsourced contact centers, developing policies, and ensuring high customer service standards. Earlier experience includes roles at Saint-Gobain, where Joan managed branch operations, introduced new private label products, and facilitated new product development initiatives. Educational background includes studies at the Technological University of the Shannon, Athlone Campus, from 1991 to 1993.