Tracee Boyd has extensive experience in customer service and management within various roles at HID since November 2013, progressing from Sales Administrator to Category Manager. Responsibilities include sales support for the Identity and Access Management unit, managing a team of nine, resolving customer escalations, and collaborating across departments to enhance customer satisfaction. Tracee has led performance appraisals, supported global executives in process improvements, and participated in new acquisition integrations. Prior experience includes roles at FedEx Ground as a Quality Assurance Administrator and at The Home Consignment Center as an Assistant Manager, where exemplary customer service was paramount. Early career roles include Executive Assistant at AIS - Advanced Imaging Systems, providing support to leadership and sales teams.
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