Will Jackson has over 16 years of experience in technical support and customer service roles across various industries. Currently serving as a Technical Support Specialist 2 at HID Global since November 2017, Will provides IT technical support for 200 on-site and remote users globally. Prior experience includes roles at BorrowersFirst, Inc., where Will managed desktop support and significantly reduced software costs by $8,000 monthly by optimizing licensing. Other roles include Customer Service Lead Supervisor at Consumer Cellular, Network Administrator at Opt-E-Web, and Customer Service Representative at AT&T Mobile Tel, showcasing a strong background in troubleshooting, customer assistance, and network management. Will holds an Associate of Arts and Sciences degree in Computer Network Operations from Lane Community College.
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