Higher Information Group
John Tran is an experienced IT support professional with a comprehensive background in systems support, network troubleshooting, and end-user assistance. Currently serving as an IT Support Specialist at Higher Information Group since May 2023, John has previously worked at Bluetek IT Solutions and other organizations, including TCW Computer Systems and Community Services Group, where responsibilities included configuring PCs and printers, removing viruses, and resolving various hardware and software issues. John’s career began with CenturyLink and has included extensive roles focused on troubleshooting, PC configuration, and user support, complemented by an Associate Degree in Specialized Business with a concentration in Computer Systems from York Technical Institute.
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Higher Information Group
Higher Information Group started as a company focused on managing information throughout the document lifecycle. The company was founded 1969 as Harrisburg Copiers with a focus on providing clients with traditional business equipment. The company’s business model, practices, and expertise evolved. In 2001, the company was purchased by John G. Frisch, the current Owner and President of Higher Information Group. Today, HIG continues to grow and formulate new services that help businesses manage information, maintain compliance and develop processes that increase efficiency throughout the organization. HIG provides clients with services across six divisions including Business Equipment, IT Services, Recycled Shredding, Document Storage, Print & Mailing Services, and Marketing Services.