Rick Black is a versatile customer experience and operations professional with over 15 years of management experience. They currently serve as the Director of Global Customer Support at Higher Logic, where they enhance customer service operations. Rick previously held roles at Rosetta Stone, where they significantly improved service metrics and operational efficiency, and Snagajob, where they led global support teams to deliver exceptional customer experiences. Additionally, they coached collegiate swim teams at Washington and Lee University, achieving numerous accolades. Rick holds a Bachelor of Science in Biology from Washington and Lee University.
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