Alex Ferrer, CCXP, is a results-driven leader in Customer Experience (CX) and Data Analytics, currently serving as the Customer Relationship Director at Higher Oak. With extensive experience, Alex previously held the role of Data Analytics Solutions Servicing Lead for North America at Medallia, where they oversaw client interactions for various AI products. Notable past roles include working as a Product Manager at Prime 8 Consulting and a Senior Consultant at Accenture, where they focused on enhancing operational efficiencies in banking and consulting environments. Alex holds a degree from the University of North Carolina at Chapel Hill and is passionate about leveraging data-driven insights to drive business growth and customer-centric transformation.
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