HigherEchelon, Inc.
Jon Logan Klein is an experienced IT professional with a comprehensive background in system administration and service desk leadership. Currently serving as a System Administrator at HigherEchelon, Inc., Jon successfully migrated over 400 virtual machines to new hardware and supported significant data center migrations. Previous roles include Service Desk Lead at SAIC, where responsibilities included liaison duties and staffing, and Team Lead at Halfaker and Associates, where Jon managed deployments and resolved numerous technical tickets. A veteran of the United States Marine Corps, Jon has also held various IT roles, including Help Desk Analyst and Information Management Officer. Jon holds an Associate's degree in Computer Science with a focus on Network Administration from Tunxis Community College, where notable achievements included graduating with higher honors and receiving the Academic Discipline Award.
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HigherEchelon, Inc.
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HigherEchelon, Inc. (H.E.) is a service-disabled veteran owned, human and organizational performance consulting firm that works with both public and private sector clients to enhance performance. We work at the intersection of leadership and technology to help organizations overcome their challenges and achieve their highest level of potential by optimizing the output of people, processes, and technology. Offerings Human Capital Services: HigherEchelon’s Human Capital Services practice focuses on the human dimension of performance as well as organizational culture and procedural excellence. We believe that combining resilient and adaptive leaders with a positive culture and efficient processes breeds long-term, sustainable growth. Technical Services: From the development of missile systems to gaming software, HigherEchelon’s technical services reach a wide breadth of program requirements. HE is involved with the entire life cycle of several programs with services including original development, virtual training, and full-implementation program management. Additionally, HigherEchelon provides highly specialized technical engineering and project management expertise on a variety of classified defense programs. Salesforce Consulting: HigherEchelon, Inc. (HE) is a seasoned, experienced developer and implementer of Salesforce, the world’s #1 customer relationship management (CRM) Cloud-based solution. Our Salesforce practice is a Registered Consulting Partner with a customer rating of 9.81 out of 10. HigherEchelon's strategic and industry specific understanding of Salesforce implementation and customization allows clients to unleash the full potential of Salesforce. CMMI Level 3 | ISO9001:2015