Christina P.

Christina P. is an accomplished executive in the healthcare industry with extensive experience in managing service operations, customer experience, and claims processing. Presently serving as the FEP Plan Executive and Commercial Customer Experience Leader at Highmark Health since October 2018, Christina oversees operations across multiple service areas, including Delaware, Western New York, Pennsylvania, and West Virginia. Significant achievements include receiving the Shirley Scruggs Award for national performance and consistently winning consecutive SQM awards for call center excellence. Prior roles include Senior Director positions at CareFirst BlueCross BlueShield, where responsibilities encompassed oversight of large teams and operational functions, and a trainer at Prudential Health Care Plan. Christina holds an MBA from the University of Phoenix and a Bachelor's degree in American Studies/Public Policy from Washington College.