James le

James Le is an IT Infrastructure Analyst at Highmark Health since February 2017, providing system administration for call center applications and server infrastructure, and ensuring compliance with ISO, SOC2, and PCI standards. Prior to this role, James served as the ITS Service Desk Manager at Penn State University from July 2014 to December 2017, where oversight of a team of 20 Help Desk Specialists was executed to support a user base exceeding 4,600 individuals. Earlier experience includes a Service Desk Intern position at Phoenix Contact USA, where first-call troubleshooting support was provided for both in-house and remote users. James holds a Bachelor of Science in Management Information Systems from Capital College, Pennsylvania State University, completed in 2016.