Laura Keller is a seasoned director of user experience at enGen/Highmark Health, bringing over 20 years of expertise in customer experience and people-centered design. With a background that includes roles as an independent wayfinding researcher and leadership positions at NTT DATA, MISI, and Rosetta, Laura has successfully transformed organizations by emphasizing intuitive design and user engagement. Currently pursuing a BA in English at Salisbury University and an MS in Web and Information Design at Northeastern University, Laura continues to champion innovative approaches that enhance user experiences across various platforms and services.
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