Michael Sausville is a seasoned professional with extensive experience in program and operations management across various organizations. Currently serving as a Program Manager at Highmark Health, Michael leads significant offshore transition projects and enhances member experiences through vendor transitions. Previously, as Service Desk Manager and ITIL Consultant at Zones, LLC, Michael managed a large remote service desk team and implemented Agile, Lean, and ITIL methodologies to improve service performance. Michael's prior roles include Operations Lead at Tech Mahindra, Technical Director at Logic Technology, Inc., and IT Production Support at Bank of America, showcasing a strong background in change management, project oversight, and technical operations. Michael holds a Certificate and License in Broadcast Journalism from The New School.
This person is not in the org chart
This person is not in any teams
This person is not in any offices