Raymond Reed

Raymond Reed is a seasoned professional with extensive experience in customer service and sales management across various companies, including Highmark Health, T-Mobile, and Verizon Wireless. Currently serving as a Sr. Call Center Coordinator at Highmark Health, Raymond has demonstrated expertise in managing teams, developing policies, and utilizing workforce management tools. Previous roles include Store Manager at T-Mobile, Workforce Management Analyst at Continuum Managed Services, and Resource Management Analyst at Verizon Wireless, where Raymond has consistently improved operational efficiency and customer satisfaction. An effective leader, Raymond has a history of exceeding sales targets, implementing training programs, and fostering positive team environments throughout a diverse career that began in retail management at Sprint. Raymond holds an Associate's degree in Computer Aided Drafting from Pittsburgh Technical College.