Susan Moore

Susan Moore is a seasoned professional with extensive experience in training, quality management, and customer service. Currently serving as a Learning Analyst and Facilitator at Highmark Health since November 2019, Susan has previously held positions such as Quality Manager at Expedia Group, where development and implementation of a Quality program were spearheaded, and Customer Advisor at Highmark Inc., maintaining a 100% error satisfaction rating. Earlier career stages included roles as a Front Office Assistant and Journalist at West Central Publishing, where strong communication and research skills were demonstrated, and as Training and Quality Manager at Tata Business Support Services, where effective training and monitoring processes were developed. Susan holds a Bachelor of Arts and an Associate of Arts in Journalism from West Virginia University at Parkersburg.