Derek Batchelor is a Solutions Architect at New Rocket, a Global ServiceNow Partner, where they have been enhancing system solutions since 2018. Prior to this, they served as a ServiceNow Service Catalog Developer at BMO Financial Group from 2015 to 2018, specializing in migrating InfoPath forms to ServiceNow and maintaining various web services. Derek's earlier experience includes roles as a SharePoint Developer and Provisioning Analyst at BMO, where they developed complex workflows and provided essential support for Active Directory management. They hold multiple certifications in ServiceNow and have a background in IT from TrIOs College.
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