John Bowhay

John Bowhay is a seasoned Quality Assurance professional with extensive experience in ServiceNow implementations. Currently serving as a Sr. Quality Assurance Analyst at NewRocket since May 2021, John's responsibilities include developing and maintaining automated testing using the ServiceNow Automated Test Framework, performing manual testing across all ServiceNow modules, conducting API integration testing with tools like ThunderClient and Postman, and managing user acceptance testing. Prior experience includes roles as an Information Technology System Analyst at TransAlta, where John improved the change management process, and as a Sr. IT Change Control Analyst at Shaw Communications, where training and escalation management were key focuses. John also held positions as a Change Control Analyst, Business Analyst I at TELUS, and Team Lead at CADVision Development Corp. An academic background includes a Bachelor of Science degree in Computer Information Systems from DeVry Institute of Technology.