Kelsey M. is a Senior Strategic Customer Success Manager at Highspot, where the focus is on developing value-driven partnerships with strategic customers. With prior experience as a Services Executive and Senior Consultant at Deloitte, Kelsey provided subject matter expertise in Certified Nursing Assistant workflows and employed human-centered design principles to enhance tools for long-term care facilities. Kelsey's background includes roles as a Consultant and Business Technology Analyst, honing consulting skills and developing client-focused presentations. Earlier experiences involve positions such as Development Coordinator and Associate Producer at Story House Productions, and internships with WILL Interactive and the University of Virginia. Kelsey holds a Bachelor of Science in Biomedical Engineering from the University of Virginia and is a Certified Nursing Assistant.
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