Loic Phou

Loic Phou is an experienced Senior Customer Success Manager at Highspot since April 2023, specializing in enhancing client satisfaction and success for Enterprise and Strategic clients through the application of customer relationship management expertise and deep knowledge of the Highspot platform. Prior to Highspot, Loic served as a Senior Services Executive for Southern Europe at DiliTrust from December 2018 to March 2023, where responsibilities included analyzing business needs, managing project committees, and supporting operational relations to ensure project quality and performance. Earlier experience at Magency from August 2014 to December 2018 as a Customer Success Manager and Digital Project Manager involved maintaining an account portfolio with major clients such as Thales and CNN, as well as supervising teams and managing client communications. Loic's career started at NOVA Shanghai in 2013 as an Assistant Marketing Director, overseeing marketing strategies and supporting operational expansions. Loic holds a Master’s Degree in Business from ESCEM and a Bachelor's Degree in Hospitality Administration from ESH.