Andrew Chen

Andrew Chen is a Senior Technical Support Analyst at higi since October 2018, specializing in customer support, API assistance, and troubleshooting across hardware, software, network, and database systems for kiosks. Prior to this role, Andrew worked as a Systems Analyst III and Incident Manager at Dupage Medical Group, where responsibilities included software development and critical issue resolution. Experience also includes customer advocacy and technical support at Coventry Health Care, focusing on hardware preparation, incident management, and compliance monitoring. Earlier, at COTG – A Xerox Company, Andrew served as a Digital Integrations Specialist, managing printer installations and providing user training. Andrew holds a Bachelor's and an Associate's degree in Information System Security and Computer Network Systems, respectively, from ITT Technical Institute-Oak Brook.