Hikari CS is an AI-powered helpdesk built specifically for ecommerce brands and online stores.

We help online stores unify every customer conversation — email, live chat, Facebook, and Instagram — into one intelligent inbox, automate up to 50% of repetitive support tickets, and turn every interaction into an opportunity for loyalty and growth.

Our platform combines an AI Copilot for support agents, 24/7 AI self-service, native Shopify integration, multilingual support, and proactive chat campaigns — all in one place.

The name Hikari comes from Japanese, meaning light — a reflection of our belief that great customer service illuminates the relationship between a brand and its customers.

Hikari CS

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Hikari CS

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Teams

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