Aimee Byrd

Aimee Byrd is the Director of Customer Excellence-Shared Services at Hilton, where they lead process management and project management functions for HRCC, including new brand initiatives. Previously, Aimee served as the Senior Manager of Customer Excellence at Hilton, where they successfully managed multi-channel process improvements and training programs, achieving significant reductions in customer effort and operational costs. With a background in project management and instructional design from their time at Capital One, Aimee has demonstrated expertise in developing training solutions and driving process enhancements across multiple business functions. Aimee earned a Bachelor of Arts in French/Secondary Education from the University of Richmond and also studied at Université de La Rochelle.