John Billings

John Billings is a seasoned global customer experience leader who serves as the Senior Director of Americas Sales and Vendor Management at Hilton. With extensive experience in managing large-scale customer service operations, they previously held roles at Teleperformance as Vice President of Business Process Solutions and at Travelocity, where they managed significant partnerships and call center operations. John began their career at Sabre Holdings, contributing to product management and marketing for airline pricing and distribution software services. Since joining Hilton in 2016, they have focused on enhancing global contact center vendor operations and managing key relationships across multiple regions.