Michael Gorman has extensive experience in marketing technology and customer engagement, currently serving as the Sr. Manager of Omnichannel Personalization at Hilton since August 2008. In this role, Michael leads the strategy and activation of Hilton’s Next Best Action engine, focusing on personalized customer experiences across various channels. Previously, in roles such as Sr. Manager of Marketing Capabilities and Sr. Manager of Mobile Messaging, Michael has driven the implementation of innovative marketing solutions and channels, significantly enhancing customer interaction and engagement. Earlier career highlights include senior graphic design positions at colorimaging&design and AC Print, where Michael developed creative collateral for diverse clients. Michael holds a Bachelor of Arts degree in Graphic Design and Advertising/Marketing from Schreiner University.
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