Jacob Kasper is a results-driven professional with extensive experience in telemedicine operations and customer experience management. Currently serving as the Telemedicine Operations - Provider Success at hims & hers, Jacob established and leads the Social Media Response team, effectively handling over 20,000 interactions monthly across various platforms and significantly improving review scores on Better Business Bureau and Trustpilot. Previous roles include Customer Experience Supervisor, where Jacob revitalized a concierge service program and managed a diverse team, and Senior Quality Assurance Analyst, responsible for comprehensive QA breakdowns for over 100 agents. Educational qualifications include a Bachelor of Arts in International/Global Studies from the University of Kentucky and a Master’s degree in International Relations and Affairs from Sichuan University, complemented by studies in Chinese language and culture at Fudan University and Shanghai University.
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