John Yu is an experienced business operations leader currently serving as the Director of Business Operations at hims & hers since April 2025. Prior to this role, John held senior positions at Phil, Inc. as the VP of Patient Experience and at Loftium as the VP of Customer Experience. John’s extensive background includes significant roles at Uber, where contributions included managing global strategy and planning for customer support and leading critical projects that enhanced overall business health. Earlier career experiences include working at Booz Allen Hamilton on NASA projects, consulting on sales for the US Navy, and serving as a Logistics Management Specialist in naval aviation. John earned a Bachelor of Science with honors in Political Science and Government from the United States Naval Academy.
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