Kristi Roach is an experienced professional in fulfillment and customer experience, currently serving as Sr Director of Pharmacy Fulfillment and Head of Customer Experience at hims & hers since October 2022. Kristi also owns Roach Consulting LLC, established in the same month. Prior roles include Director of Fulfillment and Director of IC/QA and Learning at GameStop, as well as Director of Fulfillment and General Manager at Chewy. Kristi's extensive background in operations management includes a significant tenure at Amazon, where positions spanned from General Manager to Operations Manager from 2007 to 2019, and earlier experience as CRM at G4S Justice Services. Kristi holds a Bachelor's degree in Liberal Arts and Sciences from California State University, Fullerton, earned between 2000 and 2003.
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