Nancy Dodd is an experienced training and development professional with a diverse background in customer service training, curriculum design, and quality assurance. Currently serving as the Director of CX Training and Quality Assurance at hims & hers since March 2022, Nancy previously held senior management roles at Medi-Share, where oversight of training and development was a key focus. Additional experience includes curriculum design at Elevate Credit Services, where a comprehensive vendor training program was established, and managerial roles at Atmos Energy and CO-OP Financial Services, which involved implementing training solutions and managing teams. Nancy's career began in training and communication enhancement at AP AC Customer Services, emphasizing leadership development and performance analysis.
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