Meredith Larson, SHRM-SCP, is a seasoned professional with over 11 years of experience in customer service leadership. Currently a Principal at Hines Inc and previously serving as the Director of Operations at State.®, they have cultivated expertise in customer experience and service channel optimization. Their career includes roles such as Vice President of Customer Service at Otter Products and Customer Service Manager at OtterBox, where they demonstrated a commitment to building high-performing teams. Meredith holds a Bachelor’s degree in Architecture from Mississippi State University and is passionate about cultural transformation in business.
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