Mark West

Mark West is a seasoned professional with extensive experience in management roles within the client engagement and customer service sectors. Currently serving as the Senior Manager for Complex Supports at Hireup since May 2023, Mark previously held the position of Senior Manager for Client Engagement at Cerebral Palsy Alliance, where responsibilities included leading teams in client acquisition and retention efforts. Prior to this, Mark was the Manager of Operations at EBSCO Information Services, focusing on account management and customer support for a substantial B2B client base. Mark's career began at Pepper Money ANZ, where as the Head of Customer Service, oversight was given to contact center operations and the delivery of exceptional customer experiences.