Fatima Miah

Fatima Miah has extensive experience in customer care and operations management, currently serving as an Underwriting Assistant for Kidnap & Ransom at Hiscox since September 2022. Prior to this role, Fatima held the position of Customer Care Operations Manager at Pollen and at MATCHESFASHION, where responsibilities included enhancing operational performance, managing key performance indicators, and fostering cross-departmental collaboration. Fatima's career began at Charles Tyrwhitt as a Customer Service Representative, where expertise in team leadership and customer satisfaction strategies was developed, ultimately advancing to the role of Customer Service Team Leader. Fatima's roles have consistently focused on improving customer experiences and employee engagement through innovative initiatives and effective team management.