Mandy Holt

Mandy Holt has extensive experience in customer experience and performance management, currently serving as Direct Commercial Service Manager at Hiscox since July 2015, where responsibilities include leading a team of performance coaches to enhance sales and customer experience metrics. Previously, from November 2001 to June 2015, Mandy worked at Direct Line Group, holding positions such as Best for Customer Site Performance Manager, where engagement with stakeholders and operational management was key to maximizing performance, along with roles as Interim Operations Manager and Team Leader.