Mark Ross has extensive experience in the insurance and customer service sectors, currently serving as a Service Delivery Analyst and Insurance Expert at Hiscox since January 2017. Prior to this role, Mark worked as a Sales Consultant and Performance Coach at Direct Line Group from January 2011 to January 2017, focusing on aligning customer needs with insurance products. Mark's career began at Sainsbury's, where responsibilities included maintaining standards in the fruit and vegetable department from March 2005 to August 2008. Mark holds a degree in Film & Television Studies from Northumbria University, earned between 2007 and 2010.
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