Patrick Viner

Patrick Viner serves as the Global Service Desk Leader at Hiscox since February 2020, overseeing the delivery of 1st and 2nd Line Service with a team of 30 across various global locations. Prior to this, Patrick held multiple technical and managerial roles at CPP Group from April 2008 to February 2020, including IT Operations Manager and Network Infrastructure & Service Delivery Manager. Key responsibilities included managing IT operations, vendor relations, process improvements, and ensuring PCI compliance. Notably, during the UK lockdown, Patrick successfully facilitated remote work for over 4000 employees within 24 hours. Patrick's expertise encompasses service delivery, team development, and technology implementation across various networking and security platforms.