Sofia Teixeira

Sofia Teixeira currently serves as the Policy Administration Team Leader for Ireland at Hiscox, a position held since February 2020, where accountability for enhancing customer experience and fostering a customer-centric culture is pivotal. Prior to this role, Sofia held various positions at BNP Paribas CIB, including Coordinator for the Switzerland cash payments processing team, and Cash payments processing officer for both Switzerland and the Spain and Portugal teams from April 2016 to January 2020, focusing on the accurate execution of cash payment processes. Earlier experience includes Senior Customer Support at Banco BPI, Team Leader at PT Empresas, and roles in sales and customer service at PT Contact and McDonald's. Sofia holds a secondary education degree in sciences and technologies from secundária Pedro Nunes, completed in 2008.