Jonathan Clarke

Jonathan Clarke is a seasoned director and business consultant with extensive experience in customer service and operational transformation, currently serving as the Director of Customer Services at Hachette UK since October 2019. Additionally, Jonathan is a highly experienced consultant with Wide Skies Consulting, focusing on improving employee and customer experiences, and acts as an Expert Practitioner with The HiveMind Network, specializing in customer operational roles and billing/CRM systems development. Jonathan's background includes significant roles in the utilities sector, including Customer Services Director at Anglian Water Business and SME Customer Service & Billing Director at Wave Utilities. Jonathan holds multiple post-graduate qualifications in management and environmental management from esteemed universities, building on a BSc in Environmental Science from the University of East Anglia.