Peter Schroeder is an experienced IT professional with a career spanning over three decades, focusing on systems analysis, management, and contact center technology. Beginning as a Production Programmer at Intelligent Charting Inc., Peter advanced through roles such as Programmer Analyst at Market Support International, and later held key positions at TMP Direct, including Sr. Systems Analyst and IT Manager for Customer Care, where significant projects were led, such as implementing Genesys PureConnect. In the role of Interaction Systems Manager at American Customer Care, Peter managed contact center systems and infrastructure. Currently, as a Senior Contact Center Engineer at HMC3, Peter designs and supports complex contact center solutions. Peter holds a Bachelor of Science degree in Geography from the State University of New York College at Cortland.
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