Gemma C.

Gemma C. is currently the Phone Support Team Lead at Holded, where they oversee the Phone Support channel, manage team performance, and enhance customer experience. With over three years in leadership roles, Gemma specializes in CRM management and process optimization, and is passionate about training and developing team members. They previously held positions at companies such as Orange España and Vodafone, focusing on sales and customer service management. Gemma has a background in hospitality management from ESCHOTUR Lleida.