Kenneth Cucknell

Kenneth Cucknell is a seasoned professional with extensive experience in workforce management across various sectors. Currently serving as a Senior Analyst at Holman since September 2018, Kenneth has successfully overhauled the Aspect eWFM system, established standard operating procedures for a full WFM team, and introduced adherence and KPI metrics. Previous roles include Director of Workforce Management at LifeWorks, where Kenneth contributed to an industry-leading well-being platform, and Manager of Workforce Management at Cenlar FSB, overseeing a team of analysts and preparing call forecasts and resource models. Kenneth's earlier positions include significant contributions at Comcast, Delta Career Education Corporation, and AAA Mid-Atlantic, focusing on forecasting, scheduling, and call center operations. Kenneth holds an Associate's degree in Music and Video Business from the Art Institute of Philadelphia, graduating with a GPA of 3.85.