Chin Yu (Billy) Lam is a seasoned professional with extensive experience in customer experience and field service management, currently serving as Senior Manager for Customer Experience & Field Service in Emerging Asia at Hologic, Inc. since January 2024. Previously, Chin Yu held senior managerial roles in North Asia at Hologic Asia Pacific Ltd from April 2020 and was a Regional Service Manager at SuperSonic Imagine from January 2015 to April 2020. Early career roles include positions at Hologic Asia Pacific Ltd as a Tech Support Specialist, Prism Technologies Ltd as a Senior Service Engineer, Explorer International cc as Managing Director of Sales, and Ultronics Enterprise Ltd as a Service Engineer. Chin Yu holds a Master's degree in Engineering Management from the University of Technology Sydney and a National Diploma in Mechanical Engineering from the University of Johannesburg, along with a high school education from Norkem Park High School.
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