Michael Milardo serves as the Senior Customer Service Manager at Hologic, Inc. since November 2020, where responsibilities include directing a team of 15 direct reports and 2 team leads for Breast & Skeletal Health product support, alongside managing team structure, scheduling, performance, and training strategies. Previously, Michael held various managerial roles at DELL from April 2012 to October 2020, including Senior Technical Support Manager overseeing 17 Performance Engineers and Senior Manager of Escalation Management for the Midwest division. Michael began the career at EMC, progressing to Senior Technical Support Manager after managing a team of 27 in software support. Michael holds an MBA in Business Administration and Management from Clark University and a Bachelor’s degree in Business Management and Computer Science from Southern Connecticut State University.
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