Thomas Parker

Thomas (T.R.) Parker is a seasoned professional with extensive experience in product operations, legal technology, and customer support. Currently serving as a Senior Product Operations & Support Specialist at Homebound, Thomas has successfully scaled data-driven product support and managed customer feedback, while also acting as the primary Zendesk Administrator. Previous roles include Product Trainer and Paralegal, where achievements include implementing in-app support automation and cutting operational expenses significantly. Prior experience includes senior paralegal positions at Restoration Hardware and customer service roles in hospitality and academia. Thomas holds a Master of Science in Information Studies from Florida State University, a Master of Arts in Theological Studies from Reformed Theological Seminary, and a Bachelor of Arts in History from Rollins College.